HANS products
Our 30-day money-back guarantee applies to all HANS products (food and food supplements)!
We offer you a 100% money-back guarantee for our products because your satisfaction is important to us. We are completely convinced of our products and want to convince you too!
If you still have concerns, you can order from us risk-free. If you are not satisfied, simply contact us. We will then refund the purchase price of your products.
Products in their original packaging: You can return them within 30 days without giving a reason and you will receive a full refund. You can use a shipping service of your choice. Shipping costs are excluded from the money-back guarantee.
Opened products: Contact us and tell us why you are dissatisfied. We will then refund you the full purchase price. Shipping costs are excluded from the money-back guarantee. We may ask you to send us the opened products so that we can rule out any quality defects.
Your satisfaction is our top priority!
Cannabis seeds (Bud Voyage, etc.)
The Bud Voyage germination guarantee applies to Bud Voyage cannabis seeds.
For cannabis seeds from other manufacturers such as Sensi Seeds, Royal Queen Seeds, Dutch Passion, Barney's Farm or Holy Hemp we are not a manufacturer but only a dealer. Therefore we can only offer our money-back guarantee on unopened packaging! Unfortunately, there is no germination guarantee from the manufacturer.
Cannabis plants (cuttings & seedlings)
Cannabis plants (cuttings & seedlings) are excluded from the guarantee unless there is a quality defect.
If your plants arrive damaged or in poor quality, you can make a complaint to us. Complaints can only be accepted if you send us video footage of the packaging and unpacking! Please make sure that you can receive your parcel directly. If you do not collect a parcel immediately, we cannot be held liable. Delayed collection is not a reason for complaint.
For our detailed returns policy and to cancel your purchase, see our page on the right of withdrawal.