Select DHL (Packstation) as the shipping method and fill in the following information when ordering:

• First and last name
• Your personal DHL postal number in the additional address details field
• The word "Packstation" and the number in the Street and house number field

Please note: Shipping to a Packstation is not possible without registering with DHL (to receive a personal postal number)!

As a rule, this rarely happens, but we will of course help you to receive your shipment!

At the moment, Deutsche Post in particular is experiencing delivery delays and problems with tracking numbers. In 95% of all cases, however, the shipment arrives a few days late. In exceptional cases, however, it can take up to 14 days.

If your shipment has been marked as delivered and you have not yet received a parcel, it is possible that the delivery person has already scanned the shipment before he could deliver it - so there is no need to panic.

If the tracking has not been updated for more than 10 working days or has never been updated since it was created, the shipment may have been lost in transit. Please contact the shipping service provider (Deutsche Post, DHL or DPD) directly. If no solution can be found there, please contact us and we will check whether we can replace your order or issue you with a credit note.

Germany and Austria
Shipping is free for orders over 59 euros. Below that, shipping costs are 4.99 euros per order.

EU
Shipping costs of 4.99 euros apply per order.

Unfortunately, we are currently unable to ship to other countries outside the EU. 

This can happen in rare cases and is usually a system error. Please contact us and we will check the status of your order for you and send you the correct tracking number.

If the tracking has not been updated for more than 10 working days or has never been updated since it was created, the shipment may have been lost in transit. Please contact the shipping service provider (Deutsche Post, DHL or DPD) directly. If no solution can be found there, please contact us and we will check whether we can replace your order or issue you with a credit note.

Our 30-day money-back guarantee applies to all HANS products (food and food supplements)!

We offer you a 100% money-back guarantee for our products because your satisfaction is important to us. We are completely convinced of our products and want to convince you too!

If you still have concerns, you can order from us risk-free. If you are not satisfied, simply contact us. We will then refund the purchase price of your products.

Products in their original packaging: You can return them within 30 days without giving a reason and you will receive a full refund. You can use a shipping service of your choice. Shipping costs are excluded from the money-back guarantee. 

Opened products: Contact us and tell us why you are dissatisfied. We will then refund you the full purchase price. Shipping costs are excluded from the money-back guarantee. We may ask you to send us the opened products so that we can rule out any quality defects.

Your satisfaction is our top priority!

The Bud Voyage germination guarantee applies to Bud Voyage cannabis seeds.

For cannabis seeds from other manufacturers such as Sensi Seeds, Royal Queen Seeds, Dutch Passion, Barney's Farm or Holy Hemp we are not a manufacturer but only a dealer. Therefore we can only offer our money-back guarantee on unopened packaging! Unfortunately, there is no germination guarantee from the manufacturer.

For our detailed returns policy and to cancel your purchase, see our page on the right of withdrawal.

It's a pity that you want to cancel your order, but of course this is possible.

As part of our 30-day money-back guarantee, you can cancel your shipment up to 30 days after your order has been shipped. 

Please contact us directly.

We always try to provide you with as much information as possible in our store.

If you have a specific question or would like general purchasing advice, please contact us and we will be happy to help you!

We always try to have enough of all products in stock.

Sometimes there may be longer waiting times due to delivery delays, bottling problems or the availability of raw materials.

Please contact us, we can estimate approximately when certain products will be back in stock.